Avaya Exam 6211 Topic 8 Question 33 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 33
Topic #: 8

When analyzing life cycle of a Web Chat contact in Avaya Aura Contact Center:

Step 1 states the Contact Center Multimedia receives contacts from the External Web server through the Contact Center Multimedia Web services,

Step 2 states that the Web services provide a Java API that enables contacts to be written into the Contact Center Multimedia database, retrieved from the database, and have their status queried.

What is Step 3 in the life cycle of a Web Chat contact in Avaya Aura Contact Center?

ACustomized Web pages, displays to the customer.

BA set of sample pages is distributed with Contact Center Multimedia to provide Java Server Pages (JSP) script examples of how a Web server can access the Web services.

CCustomized Web pages, with customized look and feel, and business logic must be created by the customer.

DThe External Web server determines the skillset and priority assigned to the contact.

Show Suggested Answer

Suggested Answer: B

by Roxane at Dec 12, 2022, 11:28 AM

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