Avaya Exam 6211 Topic 8 Question 27 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 27
Topic #: 8

Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?

AA multimedia suffix is added to the skillset name.

BA multimedia prefix is added to the skillset name.

CA multimedia disposition code is added to the skillset.

DMultimedia is added to the skillset name.

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Suggested Answer: C

by Sue at Jul 31, 2022, 06:42 PM

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