Avaya Exam 6211 Topic 6 Question 18 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 18
Topic #: 6

Refer to the exhibit. An agent is using the Agent Desktop to take contacts from the SIP contact center and during the call the agent clicks on the double page icon (highlighted in the box). What agent desktop feature is the agent accessing when they click on the double page icon?

AGetting workitem status

BTransferring the call

CAccessing the address book

DCopy the calling number from the workitem

Show Suggested Answer

Suggested Answer: C

by Erick at May 10, 2022, 03:00 AM

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