Avaya Exam 6211 Topic 5 Question 17 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 17
Topic #: 5

You are adding an agent in Contact Center Manager Administration (CCMA) Contact Center Management. How do you add a corresponding user to the Communication Control Toolkit (CCT) as the agent is added to the Contact Center Manager Server (CCMS) database?

AEnter the SIP address of the agent phoneset in the Voice URI field.

BSelect the 'Enable CTI for this agent' option.

CSelect the 'Create CCT agent' option.

DSet the agent user type to 'Supervisor/Agent'.

Show Suggested Answer

Suggested Answer: D

by Hoa at May 04, 2022, 01:19 AM

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