Avaya Exam 6211 Topic 4 Question 39 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 39
Topic #: 4

[All 6211 Questions]

When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:

Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database

Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.

What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?

ACustomer details are retrieved for the agent using Web services.

BThe newly-arrived contact is created and directed to an application using the Open Queue.

CThe contact is presented to the agent using the Avaya Agent Desktop.

DThe Contact Center application (scripting) determines how to route the contact, or in this case, present to which agent.

Show Suggested Answer

Suggested Answer: A

by Bette at Apr 01, 2023, 05:57 AM

Limited Time Offer

25%

Off

Contribute your Thoughts:

Submit Cancel

Currently there are no comments in this discussion, be the first to comment!