Avaya Exam 6211 Topic 3 Question 55 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 55
Topic #: 3

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

Athe Outbound Campaign Management Tool

Bthe CCMA

Cthe Multimedia Contact Manager

Dthe E-mail Manager

Show Suggested Answer

Suggested Answer: A

by Kayleigh at Apr 10, 2024, 04:33 PM

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Audry

5 months ago

I'm not sure, but B) the CCMA could also have the functionality to create, modify, and monitor campaigns.

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Ellsworth

6 months ago

I agree, because it makes sense that a specific tool would be used for managing outbound campaigns.

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Kelvin

6 months ago

I think the answer is A) the Outbound Campaign Management Tool.

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Jacqueline

6 months ago

Actually, I believe the correct answer is D) the E-mail Manager, as it also deals with multimedia communication.

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Sherita

6 months ago

I'm not sure, but I think the answer might be C) the Multimedia Contact Manager.

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Karima

6 months ago

I agree with Arlene, because that tool is specifically designed for creating, modifying, and monitoring outbound campaigns.

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Arlene

7 months ago

I think the answer is A) the Outbound Campaign Management Tool.

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Ozell

7 months ago

Alright, alright, let's not overthink this. A) the Outbound Campaign Management Tool is clearly the correct answer. It's the only option that specifically mentions outbound campaigns.

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Mattie

6 months ago

Agreed, it makes sense since it mentions outbound campaigns.

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Gracie

6 months ago

I think A) the Outbound Campaign Management Tool is the right choice.

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Hillary

7 months ago

Nah, the Multimedia Contact Manager is more for handling inbound contacts, not outbound campaigns. I think A) is the way to go here.

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Laurel

7 months ago

I'm not so sure. What about C) the Multimedia Contact Manager? Couldn't that also handle outbound campaigns?

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Miss

7 months ago

Yeah, I agree with Yvonne. The Outbound Campaign Management Tool seems like the logical choice here. It's specifically designed for managing outbound campaigns, which is exactly what the question is asking about.

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Yvonne

7 months ago

Okay, let's see. The question is asking about a tool within CCMA that provides the ability to create, modify, and monitor outbound campaigns. I'm pretty sure the answer is A) the Outbound Campaign Management Tool.

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Jill

8 months ago

Hmm, this seems like a straightforward question about CCMM functionality. I'm pretty confident I know the answer, but let's hear what the others think.

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