Avaya Exam 6211 Topic 2 Question 61 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 61
Topic #: 2

A user is assigning a skillset to a call while creating a new outbound campaign. What is the result if the skillset field is left blank?

AThe campaign stops functioning.

BThe campaign will not be created.

CThe campaign will not receive data.

DThe campaign will receive calls but no agent is assigned.

Show Suggested Answer

Suggested Answer: D

by Lottie at Jun 24, 2024, 06:00 AM

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Georgiann

6 months ago

So, leaving the skillset field blank will affect the campaign's functionality.

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Stephane

6 months ago

I agree with Lindsey, because without a skillset, the campaign won't know how to route the calls.

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Lindsey

6 months ago

I think if the skillset field is left blank, the campaign will not receive data.

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Venita

7 months ago

I bet the campaign manager is just sitting there, tapping their foot, waiting for the system to figure it out.

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Roslyn

7 months ago

D) sounds like the perfect way to keep your agents on their toes. Surprise calls for everyone!

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Lacey

6 months ago

D) That does sound like a fun way to keep agents on their toes!

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Reuben

6 months ago

A) The campaign stops functioning.

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Nada

7 months ago

Ah, the joys of leaving fields blank. It's like playing call center roulette!

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Sheridan

6 months ago

D) The campaign will receive calls but no agent is assigned.

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Joseph

6 months ago

A) The campaign stops functioning.

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Georgiann

7 months ago

What happens if the skillset field is left blank?

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