Avaya Exam 6211 Topic 2 Question 52 Discussion

Actual exam question for Avaya's 6211 exam

Question #: 52
Topic #: 2

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

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Suggested Answer: D

by Lauran at Feb 12, 2024, 02:47 AM

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Rozella

5 months ago

Yeah, I see your point. It would be more intuitive to have it there. But I still think it's in General Settings. I guess we will have to check the correct answer after the exam.

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Caprice

6 months ago

Hmm, that's a good point, Aracelis. I guess it could make sense to have callback timers configured in the Resources section.

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Aracelis

6 months ago

I personally believe it's in Agent Desktop Configuration, Resources. That's where resources like callbacks would be managed, right?

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Rozella

7 months ago

I'm not sure. I remember seeing some timer settings in Agent Desktop Configuration, User Settings as well. Maybe it's there too.

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Caprice

7 months ago

I think the callback minimum and maximum timers are configured in Agent Desktop Configuration, General Settings. That's where most settings are usually located.

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