Avaya Exam 6210 Topic 7 Question 74 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 74
Topic #: 7

During contact handling, agents can create a callback to a customer. Where are the Agent Desktop callback minimum and maximum timers configured?

AAgent Desktop Configuration, Default Closed Reasons

BAgent Desktop Configuration, General Settings

CAgent Desktop Configuration, Resources

DAgent Desktop Configuration, User Settings

Show Suggested Answer

Suggested Answer: D

by Gerald at Apr 26, 2024, 12:32 PM

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5 months ago

Alright, I'll go with General Settings. Thanks!

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5 months ago

User Settings seemed less likely to me.

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6 months ago

I considered User Settings too, but not sure.

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6 months ago

General Settings makes sense for timers.

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6 months ago

Yeah, I found it tricky. I think it's B) General Settings.

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7 months ago

Hey, did anyone get stuck on that callback timer question?

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