Avaya Exam 6210 Topic 6 Question 76 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 76
Topic #: 6

Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

ANew Contact Presentation

BHot Desking

CLogoff Terminal State

DMaximum Open Duration

Show Suggested Answer

Suggested Answer: A

by Ngoc at May 24, 2024, 03:57 AM

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Emmett

7 months ago

You know, if 'Logoff Terminal State' was the answer, I'd be tempted to just log off and call it a day. But let's be serious here, A is the clear winner. Time to move on to the next question!

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Adrianna

6 months ago

B) Hot Desking

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Lore

6 months ago

Definitely A, that's the correct section for Agent Desktop to move to the front upon arrival of a new contact.

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Kathrine

7 months ago

A) New Contact Presentation

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Melvin

8 months ago

I'm with Evangelina on this one. 'Logoff Terminal State'? Sounds more like a horror movie than a contact center feature. A is the way to go, no doubt about it.

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Myrtie

7 months ago

Yeah, 'Logoff Terminal State' does sound a bit scary. A) New Contact Presentation it is!

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Ivan

7 months ago

I agree, A) New Contact Presentation is definitely the right choice.

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Quentin

7 months ago

A) New Contact Presentation is the key to making sure Agent Desktop moves to the front for new contacts.

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Lavonda

7 months ago

Definitely, A) New Contact Presentation is the section we need to focus on.

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Dacia

7 months ago

I agree with you, A) New Contact Presentation is the right choice.

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Laurena

7 months ago

Yeah, 'Logoff Terminal State' does sound a bit scary. A) New Contact Presentation it is!

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Dorathy

7 months ago

I agree, A) New Contact Presentation is definitely the right choice.

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Virgie

8 months ago

D, Maximum Open Duration? What is this, a timeout setting? That has nothing to do with bringing the agent desktop to the front. A all the way, folks.

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Evangelina

8 months ago

Haha, 'Logoff Terminal State'? Really? That's about what happens when an agent logs off, not when a new contact comes in. Clearly, A is the winner here.

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Julian

8 months ago

Definitely, A) New Contact Presentation is the section that allows Agent Desktop to move to the front upon arrival of a new contact.

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Julian

8 months ago

I agree, A) New Contact Presentation is the correct option.

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Marylyn

8 months ago

Hmm, I'm not so sure about that. 'Hot Desking' seems more like a feature for shared workstations, not contact presentation. I'd go with A.

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Arlean

8 months ago

Option A seems like the logical choice here. Why else would you have a 'New Contact Presentation' section if not to bring the agent desktop to the front when a new contact arrives?

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