Avaya Exam 6210 Topic 3 Question 82 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 82
Topic #: 3

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

Show Suggested Answer

Suggested Answer: D

by Annabelle at Aug 08, 2024, 01:23 AM

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Nelida

2 months ago

I think the answer is D) To end the outbound call, as it signifies the completion of the interaction.

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Tamekia

3 months ago

I believe it's A) To record the dialing of an outbound call, as it helps agents keep track of their activities.

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Alba

3 months ago

Haha, C is hilarious. Like, 'Hello, customer? I'm here to answer your call...that you never made!'

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Luke

2 months ago

D) To end the outbound call

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Ronny

2 months ago

B) To record the state of an outbound call

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Lera

3 months ago

A) To record the dialing of an outbound call

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Lashawna

3 months ago

I agree with Gerald, because disposition codes help track the outcome of the call.

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Gerald

3 months ago

I think the answer is B) To record the state of an outbound call.

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Annelle

3 months ago

A? Really? Who would choose that? Are you even trying here?

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Gladys

2 months ago

B) To record the state of an outbound call

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Eliz

2 months ago

A) To record the dialing of an outbound call

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Evangelina

3 months ago

B sounds right to me. Gotta record that call state, you know?

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Latrice

3 months ago

D) To end the outbound call

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Noah

3 months ago

B) To record the state of an outbound call

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Isabelle

3 months ago

A) To record the dialing of an outbound call

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Edelmira

4 months ago

D is the correct answer, obviously. Agents use disposition codes to end the outbound call.

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Toi

3 months ago

D) To end the outbound call

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Glendora

3 months ago

C) To answer an outbound call

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Irene

3 months ago

B) To record the state of an outbound call

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Jennie

3 months ago

A) To record the dialing of an outbound call

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