Avaya Exam 6210 Topic 2 Question 93 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 93
Topic #: 2

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

Show Suggested Answer

Suggested Answer: D

by Murray at Jan 09, 2025, 05:29 AM

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1 days ago

I'm going with B. Gotta document that outbound call journey, from start to finish. It's like a mini-adventure!

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2 days ago

Dispositions are all about closing the deal, so D is the way to go. Can't have any loose ends, you know?

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5 days ago

I think the purpose of a disposition code is to record the state of an outbound call.

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10 days ago

Haha, 'to answer an outbound call'? That's a good one. I'm going with B, the state of the call is key.

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14 days ago

Option B seems like the obvious choice here. Gotta keep track of those outbound calls, am I right?

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