Avaya Exam 6210 Topic 2 Question 73 Discussion

Actual exam question for Avaya's 6210 exam

Question #: 73
Topic #: 2

[All 6210 Questions]

Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?

ATo record the dialing of an outbound call

BTo record the state of an outbound call

CTo answer an outbound call

DTo end the outbound call

Show Suggested Answer

Suggested Answer: D

by Louisa at Apr 22, 2024, 06:44 PM

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Delbert

10 months ago

I think it's important for agents to use disposition codes to improve the overall efficiency of outbound calls.

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Kaitlyn

10 months ago

I believe it also helps in tracking the effectiveness of the outbound calling strategy.

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Melita

11 months ago

I agree with Sara. It helps in categorizing the outcome of the call.

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Benton

11 months ago

I think agents use disposition codes to record the state of an outbound call.

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Wynell

12 months ago

D) To end the outbound call.

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Isreal

12 months ago

B) To record the state of an outbound call.

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Colette

12 months ago

A) To record the dialing of an outbound call.

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Joesph

12 months ago

What is the purpose of using a disposition code after closing an outbound contact?

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