Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which multimedia prefix is used for the Web Communications skillset?
If you ask me, the correct answer is obviously WC_ because it's the only one that makes sense for a web-based communication skillset. Unless someone's trying to trick us with a secret 'Wizard of Oz' skillset prefix, that is.
Rosendo
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