A Customer wants to clarify the maximum number of logged-in Agents in his virtualized ACCS with an How many agents can be logged-in to the Agent Desktop at the same time In a High-End solution?
I say we go with option E: Unlimited agents! That way, the customer can have a virtual call center the size of a small country. Just imagine the hold music playlist they'll need to keep everyone entertained!
I'm thinking C, 350 agents. Hey, as long as the system can handle it, the more the merrier, right? Although, with that many agents, I hope the IT team has a good coffee supplier on speed dial!
Jannette
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