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Avaya Exam 37820X Topic 1 Question 88 Discussion

Actual exam question for Avaya's 37820X exam
Question #: 88
Topic #: 1
[All 37820X Questions]

Refer to the Scenario: IT-FAC.

The Account Manager said that the customer is concerned about the amount of time that calls get held or parked. They would like to get simple reports summarizing this type of Information.

What can you tell the Account Manager about the CDR/SMDR information and output?

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Suggested Answer: D

by Yan at Jun 22, 2024, 12:23 PM

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Eun
2 months ago
I bet the customer will be so impressed, they'll want to park their car in the office parking lot too!
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Helga
14 days ago
B) That sounds like a great feature for the customer!
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Alecia
19 days ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Dan
2 months ago
C is tempting, but I'd rather not rely on a separate call center app if the IP Office can handle this natively.
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Alana
5 days ago
A) Definitely, using built-in reports would save time and effort.
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Benedict
9 days ago
C) I agree, it would be more convenient to have the information available natively.
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Carin
25 days ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Rozella
2 months ago
Hmm, B seems interesting. Using a third-party call accounting app could give more detailed insights. Maybe worth exploring.
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Shad
2 months ago
I'll go with D. Tracking call data and outputting it in a CSV format sounds like exactly what the customer needs.
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Karl
15 days ago
Yes, it's important for the customer to have easy access to that kind of information for their reports.
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Iraida
16 days ago
That's a good choice. The customer will definitely appreciate the detailed data in a CSV format.
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Xochitl
17 days ago
D) IP Office tracks that information and It Is provided In a CSV format.
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Mitsue
25 days ago
Customer: Great choice! The CSV format will make it easy to analyze the call data.
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Celeste
27 days ago
D) IP Office tracks that information and It Is provided In a CSV format.
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Huey
1 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Filiberto
2 months ago
Option A seems like the best choice. The IP Office should have built-in reports to track call hold and parking times.
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Roosevelt
13 days ago
Great, that should make it easy for the customer to access the data.
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Whitney
25 days ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Leslee
1 months ago
That's correct. The built-in reports should provide the necessary information.
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Barbra
2 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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Ilona
2 months ago
D) IP Office tracks that information and It Is provided In a CSV format.
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Shelton
2 months ago
C) IP Office does not track that information but it is available with a call center application.
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Vicky
3 months ago
A) IP Office tracks that information and It can be reviewed using the built-in reports.
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