Avaya Exam 37820X Topic 1 Question 81 Discussion

Actual exam question for Avaya's 37820X exam

Question #: 81
Topic #: 1

[All 37820X Questions]

In Avaya Contact Center Select, from where is social media data loaded Into the agent desktop?

AThe Contact Center Manager Server database

BThe Contact Center Manager Administration database

CThe Communication Control Toolkit database

DThe Contact Center Multimedia database

Show Suggested Answer

Suggested Answer: D

by Mollie at Mar 21, 2024, 07:55 AM

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Gerri

7 months ago

I see, so it's not just about the main server database. Thanks for clarifying.

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Beatriz

7 months ago

Oh, that's interesting. I didn't consider the multimedia aspect.

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Micah

7 months ago

Actually, it's loaded from the Contact Center Multimedia database because that's where multimedia interactions are stored.

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Val

7 months ago

I disagree, I believe social media data is loaded from the Communication Control Toolkit database.

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Gerri

7 months ago

I agree, it makes sense for the agent desktop to access the data from the main server database.

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Beatriz

7 months ago

I think social media data is loaded from the Contact Center Manager Server database.

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Kenneth

7 months ago

Hmm, that's an interesting point. I wonder if there is any specific reason why it would be loaded from that database.

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Bulah

7 months ago

I disagree, I believe social media data is actually loaded from the Contact Center Multimedia database.

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Arlette

9 months ago

I agree with Kenneth, it makes sense that it would be stored there for easy access by agents.

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Kenneth

9 months ago

I think social media data is loaded from the Contact Center Manager Server database.

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