Avaya Exam 33820X Topic 7 Question 29 Discussion

Actual exam question for Avaya's 33820X exam

Question #: 29
Topic #: 7

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.

Which application supports POM and Afiniti Enterprise Behavioral Pairing?

AAvaya Aura Call Center Elite

BAvaya Aura Session Manager

CAvaya Aura Call Center Elite Multichannel

DAvaya Intelligent Customer Routing

Show Suggested Answer

Suggested Answer: A

by Melodie at May 04, 2022, 02:13 PM

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