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Avaya Exam 33820X Topic 5 Question 4 Discussion
Actual exam question for
Avaya's
33820X exam
Question #: 4
Topic #: 5
[All 33820X Questions]
Topic #: 5
Refer to the exhibit.
Based on the following features and functions:
* Able to choose the best agent available to handle an outbound contact
* Supports behavior-based past and predicted future behavior for customers and agents
* Supports data trending to determine patterns which is refreshed daily
* POM queries It at that moment In time when It decides on the agent handling a given call
Which application would you place in the blue box?
Suggested Answer:
A
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