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Avaya Exam 33820X Topic 4 Question 20 Discussion
Actual exam question for
Avaya's
33820X exam
Question #: 20
Topic #: 4
[All 33820X Questions]
Topic #: 4
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
Suggested Answer:
B
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