Avaya Exam 33820X Topic 3 Question 36 Discussion

An Avaya Aura Call Center Elite customer wants an application solution with the following requirements:

* Synchronizes with a deskphone to share the control of telephony and agent features

* Includes capabilities of integrated video and Instant messaging

* Increases collaboration

* Reduces agent talk time and facilitates first call resolution

To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)