Avaya Exam 33820X Topic 1 Question 1 Discussion

Actual exam question for Avaya's 33820X exam

Question #: 1
Topic #: 1

Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

ATo increase first contact resolution

BTo increase agent retention

CTo increase self-service usage

DTo increase digital channel usage

Show Suggested Answer

Suggested Answer: A

by Xochitl at May 03, 2022, 08:31 PM

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