Avaya Exam 33810X Topic 1 Question 21 Discussion

Actual exam question for Avaya's 33810X exam

Question #: 21
Topic #: 1

During the discovery conversation, the AMR Medicure Contact Center Manager said they want a tool that allows Voice Recording, Quality Monitoring and Scheduling, and Forecasting for agents Including training.

Which Advanced WFO package would the sales person offer AMR Medicure?

AAutomated Quality Monitoring package

BQuality Monitoring package

CWorkforce Management package

DWorkforce Optimization package

Show Suggested Answer

Suggested Answer: B

by Pamella at May 10, 2022, 02:33 AM

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