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Exam 3314 Topic 8 Question 64 Discussion
Avaya Exam 3314 Topic 8 Question 64 Discussion
Actual exam question for Avaya's Avaya Aura Experience Portal with POM Implementation and Maintenance exam
Question #: 64
Topic #: 8
[All Avaya Aura Experience Portal with POM Implementation and Maintenance Questions]
Which statement describes Agent blending?
A
Agent blending is the process of acquiring agents when an outbound service level is at risk.
B
Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.
C
Agent blending is the process of acquiring an agent for a job in a campaign.
D
Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.
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Suggested Answer:
D
by
Mendy
at
Jun 19, 2024, 04:02 PM
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Carma
1 months ago
I think A is incorrect because it doesn't mention optimizing inbound activities.
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Elly
2 months ago
D is the way to go. Gotta keep those agents hustling between inbound and outbound. Multitasking is the name of the game!
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Gwenn
17 days ago
Absolutely! Agent blending is key to keeping our operations running smoothly.
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Stanford
19 days ago
I think D is the most efficient way to manage our agents. It's all about maximizing their potential.
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Letha
21 days ago
Agreed! We need to make sure our agents are always busy and productive.
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Crissy
27 days ago
D is definitely the best option. It's all about optimizing our resources.
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Cathrine
2 months ago
Ha! Agent blending? Sounds like some kind of strange dance move. But in all seriousness, I'm going with D as well.
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Cecilia
2 months ago
D for sure. This question is testing our understanding of contact center operations, and D is the only option that really captures the essence of agent blending.
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Gerald
20 days ago
Definitely, D is the best choice here. Agent blending is all about moving agents around to maximize efficiency.
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Jonell
21 days ago
I agree, D is the correct option. It's all about optimizing inbound activities while still servicing outbound.
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Alison
2 months ago
I'm not sure, but C sounds plausible too.
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Lynna
2 months ago
Hmm, I'm torn between C and D. But I guess D makes more sense since it talks about moving agents between inbound and outbound to maximize efficiency.
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Marquetta
2 months ago
I think D is the correct answer. Agent blending is all about optimizing agent utilization across inbound and outbound activities.
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Cory
1 months ago
Yes, D is the best choice. It involves monitoring inbound skills and moving agents to optimize activities.
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Huey
2 months ago
I agree, D is the correct answer. Agent blending is about optimizing agent utilization.
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Xuan
2 months ago
I agree with Chandra, D makes sense.
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Chandra
2 months ago
I think the answer is D.
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Carma
1 months agoElly
2 months agoGwenn
17 days agoStanford
19 days agoLetha
21 days agoCrissy
27 days agoCathrine
2 months agoCecilia
2 months agoGerald
20 days agoJonell
21 days agoAlison
2 months agoLynna
2 months agoMarquetta
2 months agoCory
1 months agoHuey
2 months agoXuan
2 months agoChandra
2 months ago