Avaya Exam 3314 Topic 6 Question 47 Discussion

Actual exam question for Avaya's 3314 exam

Question #: 47
Topic #: 6

[All 3314 Questions]

Refer to the exhibit.

In an Intelligent Customer Routing (ICR) deployment, the Standard ICR CCA Session Detail Report (SDR) is shown below.

What is the accurate explanation of this SDR report?

AThe call was initially queued on 70001@icr.com. Due to a spike in EWT the call was re-queued to 82003@icr.com. The call then observed a SIP ERROR and it was re-queued 92014@icr.com.

BThe call was initially queued on 70001@icr.com. Due to a SIP ERROR the call was re-queued to 82003@icr.com. A spike in Estimated Wait Time (EWT) re-queued the call to 92014@icr.com.

CThe call was initially queued on 82003@icr.com. Due to a SIP ERROR the call was re-queued to 70001@icr.com. A spike in EWT re-queued the call to 92014@icr.com.

DThe call was initially queued on 82003@icr.com. Due to a spike in EWT the call was re-queued to 70001@icr.com. The call then observed a SIP ERROR and it was re-queued 92014@icr.com.

Show Suggested Answer

Suggested Answer: C, E

by Minna at Aug 09, 2023, 03:43 PM

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