Avaya Exam 3314 Topic 4 Question 56 Discussion

Actual exam question for Avaya's 3314 exam

Question #: 56
Topic #: 4

In addition to the standard date and time filters, the ICR CCA Session Detail Report offers optional filters for what information? (Choose two.)

AFailure Reason

BAbandon Reason

CExit Reason

DRe-queue Reason

Show Suggested Answer

Suggested Answer: C, D

by Ernie at Mar 06, 2024, 03:23 PM

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Ardella

5 months ago

It's crucial for managers to be able to track and understand the reasons behind various outcomes in order to make informed decisions and optimize processes.

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Adell

5 months ago

I agree, having those optional filters can help analyze and improve the overall customer experience and operational efficiency.

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Leigha

5 months ago

That's a good point, those reasons would provide valuable insights into the performance and effectiveness of the contact center operations.

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Marget

5 months ago

I heard some candidates say they feel confident about these options because they are common reasons for customer interactions to end or be redirected.

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