Avaya Exam 3312 Topic 9 Question 21 Discussion

Actual exam question for Avaya's 3312 exam

Question #: 21
Topic #: 9

When agents finish with a call, and if there are calls waiting, the next call rings immediately on the agent's telephone set. The supervisor would like the agents to have 30 seconds before the next call is presented to the agent.

Which call presentation class option is needed to accomplish this requirement?

APresentation Option: Call Force

BPresentation Option: Return to Queue

CPresentation Option: After Call Break for N seconds:

DPresentation Option: Put DN on hold to answer call

Show Suggested Answer

Suggested Answer: D

by Regenia at May 04, 2022, 05:12 PM

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