Avaya Exam 3312 Topic 7 Question 25 Discussion

Actual exam question for Avaya's 3312 exam

Question #: 25
Topic #: 7

A customer using CTI to provide screen pops to the agent requires a four second delay inserted before a call is presented to the agent's telephone.

Which Call Presentation Class option would be used to accomplish this task?

ACall Force Delay

BReturn to Queue

CAfter Call Break for N seconds

DPut DN on hold to answer call

Show Suggested Answer

Suggested Answer: A

by Lauran at May 04, 2022, 06:50 AM

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