To identify product attributes that are important to customers, an organization should use which of the following techniques?
The Vice President (VP) for quality has attended a series of employee and management focus groups and has discovered that not all team members believe they are being supported by their respective managers. Further analysis shows that some managers have not yet attended training on the basic principles of quality. Which of the following would be the most effective way for the VP to reinforce the management training on the basic quality principles?
Which of the following is a benefit of using quality function deployment (QFD)?
Which of the following actions indicates that senior management actively supports the company's quality initiatives?
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