ASQ Exam CSQE Topic 1 Question 9 Discussion

Actual exam question for ASQ's CSQE exam

Question #: 9
Topic #: 1

[All CSQE Questions]

Which of the following sources of information would be most appropriate for a company to use to measure and monitor customer satisfaction?

AComprehensive surveys covering all aspects of the customer experience

BSoftware quality's attributes that have been classified as 'critical' by key customers

CFeedback from customers regarding reliability data, especially concerning increases in the mean time to failure in the company's products

DMarket analysis reports that incorporate customer preferences when comparing the features of the company's products with those of its key competitors

Show Suggested Answer

Suggested Answer: B

Root cause analysis (RCA) is a systematic process used to identify the underlying causes of a problem. It is the most appropriate technique for identifying the source of a problem due to the following reasons:

Problem Identification: RCA focuses on identifying the fundamental issues that lead to a problem, rather than just addressing the symptoms.

Systematic Approach: It involves a structured methodology to investigate and analyze the problem, ensuring that all potential causes are considered.

Effective Solutions: By understanding the root causes, organizations can implement effective and long-lasting solutions to prevent recurrence.

by Gertude at Jul 16, 2024, 07:18 PM

Limited Time Offer

25%

Off

Get Premium CSQE Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel

Sabra

2 months ago

I'm gonna have to go with option A. It's the only one that actually mentions the word 'satisfaction' in the question. The others are just trying to trick us!

upvoted 0 times

...

Reid

2 months ago

Option C is just plain weird. Reliability data and mean time to failure? That's more about product quality, not customer satisfaction.

upvoted 0 times

Eugene

4 days ago

D) Market analysis reports that incorporate customer preferences when comparing the features of the company's products with those of its key competitors

upvoted 0 times

...

Tawna

11 days ago

B) Software quality's attributes that have been classified as 'critical' by key customers

upvoted 0 times

...

Omega

13 days ago

A) Comprehensive surveys covering all aspects of the customer experience

upvoted 0 times

...

Kenda

2 months ago

I'm not sure about option B. Focusing only on 'critical' software quality attributes might miss important aspects of the customer experience.

upvoted 0 times

Brandon

22 days ago

D) Market analysis reports can give insights into how the company's products stack up against competitors.

upvoted 0 times

...

Margret

1 months ago

C) Reliability data from customers can help identify potential issues with the products.

upvoted 0 times

...

Gabriele

2 months ago

A) Comprehensive surveys covering all aspects of the customer experience would provide a more holistic view.

upvoted 0 times

...

Arlette

2 months ago

Option D sounds like a good idea. Comparing your company's products with the competition and incorporating customer preferences is a smart way to gauge satisfaction.

upvoted 0 times

Salina

15 days ago

Feedback from customers regarding reliability data is also important to consider when measuring satisfaction.

upvoted 0 times

...

Brandon

16 days ago

That's true, surveys can provide a more in-depth look at customer satisfaction.

upvoted 0 times

...

Daron

20 days ago

It's important to stay competitive by understanding what customers value in your products compared to what competitors offer.

upvoted 0 times

...

Melvin

20 days ago

But don't you think comprehensive surveys covering all aspects of the customer experience would give a more detailed understanding?

upvoted 0 times

...

Cherrie

1 months ago

I agree, market analysis reports can provide valuable insights into customer preferences and help identify areas for improvement.

upvoted 0 times

...

Rodolfo

2 months ago

Option D sounds like a good idea. Comparing your company's products with the competition and incorporating customer preferences is a smart way to gauge satisfaction.

upvoted 0 times

...

Deonna

2 months ago

I agree, market analysis reports can provide valuable insights into customer satisfaction.

upvoted 0 times

...

Ivan

2 months ago

I think option A is the best choice. Comprehensive surveys provide a holistic view of the customer experience, which is crucial for measuring and monitoring satisfaction.

upvoted 0 times

...