ASQ Exam CQIA Topic 3 Question 17 Discussion

Actual exam question for ASQ's CQIA exam

Question #: 17
Topic #: 3

Which of these is/are TRUE?

1. Functional escalation is an essential part of the Incident Management process

2. All calls to the Service Desk should be treated as incidents

3. Service Requests can be handled by Service Desk Staff

A1 and 3

BAll three of them

COnly 1

D1 and 2

Show Suggested Answer

Suggested Answer: A

by Gracia at May 04, 2022, 12:20 AM

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