I believe reliability is also difficult to fully test on SaaS implementations. Ensuring consistent performance and data integrity can be complex in a cloud-based setup.
A) availability and C) reliability are also tough to test. The cloud provider's uptime and failover capabilities are a black box to the SaaS customer. Keeping your fingers crossed is about all you can do!
B) confidentiality is a tricky one. With data stored on the cloud, you have to trust the service provider to keep it secure. Not something you can easily test on your own.
Definitely D) performance. How can you fully test the performance of a cloud-based service when the underlying infrastructure is out of your control? Seems like a no-brainer to me.
Jamey
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