Apple Exam SVC-19A Topic 5 Question 79 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 79
Topic #: 5

Wendell explains that his iPhone X is dropping calls. Which of the following is an open question that would best help you further evaluate the issue with Wendell?

AHow is the rest of your experience with the iPhone, aside from the dropped calls?

BDo you find that you are driving in a car when these dropped calls occur?

CAre you in an elevator or a parking garage when the iPhone drops the calls?

DCould you please tell me about the situations when your iPhone drops calls?

Show Suggested Answer

Suggested Answer: D

by Alva at Dec 04, 2024, 07:21 PM

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Trinidad

7 days ago

I agree, D is the best choice. You need to gather as much information as possible to diagnose the problem.

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Alba

8 days ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Luisa

15 days ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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Leonora

19 days ago

Option D is definitely the way to go. It's the most open-ended and will give you the most insight into the issue.

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Evangelina

4 days ago

B) Do you find that you are driving in a car when these dropped calls occur?

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Cathrine

8 days ago

A) How is the rest of your experience with the iPhone, aside from the dropped calls?

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