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Apple Exam SVC-19A Topic 5 Question 70 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 70
Topic #: 5
[All SVC-19A Questions]

Confrontational phrasing is always a mistake but some phrases are poorer than others. Which of the following confrontational phrases is most likely to cause a conflicted conversation?

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Suggested Answer: D

by Christoper at Aug 23, 2024, 07:19 PM

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Carolynn
1 months ago
I bet the person who wrote option D) is the type to start an argument at the Genius Bar over their iPhone's speaker placement.
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Britt
2 months ago
Haha, imagine someone just saying 'You are wrong' to start a conversation. That's a surefire way to get people riled up!
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Kenny
2 months ago
B) is the best approach - it's more neutral and factual, not making it personal.
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Karol
14 days ago
D) You are wrong. Your iPhone only has one speaker on the bottom.
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Claribel
17 days ago
C) There is just one speaker on the iPhone.
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Dorothy
22 days ago
B) It turns out your iPhone only has one speaker on the bottom.
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Jeannetta
23 days ago
C) There is just one speaker on the iPhone.
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Kasandra
23 days ago
A) Your iPhone only has one speaker on the bottom.
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Theola
26 days ago
B) It turns out your iPhone only has one speaker on the bottom.
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Jacklyn
1 months ago
A) Your iPhone only has one speaker on the bottom.
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Gwenn
2 months ago
I agree, D) is the worst option. It's just straight-up accusatory, not a good way to have a productive conversation.
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Lisha
22 days ago
C) There is just one speaker on the iPhone.
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Bobbye
23 days ago
B) It turns out your iPhone only has one speaker on the bottom.
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Yun
1 months ago
A) Your iPhone only has one speaker on the bottom.
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Jettie
2 months ago
I disagree, I think option C is the most likely to cause conflict because it states a fact without room for discussion.
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Emilio
3 months ago
I feel like option B is also pretty confrontational, it implies a sense of surprise and disappointment.
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Desiree
3 months ago
I agree with Alexia, option D is too direct and accusatory.
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Alexia
3 months ago
I think option D is the most confrontational.
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Alethea
3 months ago
D) is definitely the most confrontational. It's aggressive and puts the other person on the defensive right away.
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Dannette
2 months ago
D) You are wrong. Your iPhone only has one speaker on the bottom.
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Lashawn
2 months ago
C) There is just one speaker on the iPhone.
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Shawnta
2 months ago
B) It turns out your iPhone only has one speaker on the bottom.
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Kanisha
2 months ago
A) Your iPhone only has one speaker on the bottom.
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