Apple Exam SVC-19A Topic 4 Question 75 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 75
Topic #: 4

Please refer to the following information to answer the questions on the right.

Lucille has issues with her Apple device and takes it to an Apple Service Provider where Baron, a technician, assists her. Without much knowledge about the technical aspects of her device, Lucille vaguely describes the issues to Baron.

Which of the following skills would help Baron verify that he understood the issue that Lucille described?

AEvaluating

BImitating

CListening

DReflecting

Show Suggested Answer

Suggested Answer: D

by Naomi at Sep 18, 2024, 08:20 PM

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Jonelle

4 months ago

Evaluating? Isn't that what the IT guy does when he tells you to buy a new computer?

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Micheline

4 months ago

I don't know, maybe Baron should just ask Lucille to turn it off and on again. That fixes everything, right?

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Barbra

4 months ago

Reflecting would be great too. Baron should restate what he heard to make sure he got it right.

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Chandra

3 months ago

D) Reflecting

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Johnna

3 months ago

C) Listening

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Fausto

4 months ago

A) Evaluating

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5 months ago

I think the answer is C) Listening.

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