Apple Exam SVC-19A Topic 3 Question 77 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 77
Topic #: 3

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)

ASleep/Wake button

BFaulty video board

CThird-party software

DUser-installed data such as images or documents

EThe operating system

FDamaged display

GUser installed parts

Show Suggested Answer

Suggested Answer: A

by Gretchen at Oct 20, 2024, 07:11 AM

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Marguerita

5 months ago

I disagree, I believe D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Sylvie

5 months ago

Hmm, I'm leaning towards option B. If an issue can't be reproduced, it's probably a hardware problem. Or maybe the issue is just a ghost in the machine. Either way, it's not easy to isolate.

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Jeannetta

5 months ago

Ha! Replacing an internal component to determine if it's an environmental issue? That's like trying to fix a broken window by changing the curtains. Option C seems a bit off.

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Kami

4 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Una

4 months ago

C) Replacing an internal component will determine if the issue is related to environment.

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Justine

5 months ago

B) If an issue cannot be reproduced, it is likely a hardware issue.

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Ellsworth

5 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Aide

5 months ago

I think A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Noelia

6 months ago

I'm not sure, but I feel like option D might be the way to go. Basing conclusions on past experience is a pretty standard troubleshooting method.

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Stanton

6 months ago

I think option A is the correct answer. Asking the customer to reproduce the issue can help us determine if it's related to the device or the environment.

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