Apple Exam SVC-19A Topic 3 Question 77 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 77
Topic #: 3

[All SVC-19A Questions]

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

Show Suggested Answer

Suggested Answer: A

by Gretchen at Oct 20, 2024, 07:11 AM

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Marguerita

4 months ago

I disagree, I believe D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Sylvie

4 months ago

Hmm, I'm leaning towards option B. If an issue can't be reproduced, it's probably a hardware problem. Or maybe the issue is just a ghost in the machine. Either way, it's not easy to isolate.

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Jeannetta

4 months ago

Ha! Replacing an internal component to determine if it's an environmental issue? That's like trying to fix a broken window by changing the curtains. Option C seems a bit off.

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Kami

3 months ago

D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Una

3 months ago

C) Replacing an internal component will determine if the issue is related to environment.

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Justine

3 months ago

B) If an issue cannot be reproduced, it is likely a hardware issue.

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Ellsworth

4 months ago

A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Aide

4 months ago

I think A) Asking the customer to reproduce an issue can help determine if the issue is with the device.

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Noelia

4 months ago

I'm not sure, but I feel like option D might be the way to go. Basing conclusions on past experience is a pretty standard troubleshooting method.

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Stanton

4 months ago

I think option A is the correct answer. Asking the customer to reproduce the issue can help us determine if it's related to the device or the environment.

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