Apple Exam SVC-19A Topic 3 Question 77 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 77
Topic #: 3

[All SVC-19A Questions]

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

Show Suggested Answer

Suggested Answer: A

by Gretchen at Oct 20, 2024, 07:11 AM

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Marguerita

15 days ago

I disagree, I believe D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.

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Sylvie

16 days ago

Hmm, I'm leaning towards option B. If an issue can't be reproduced, it's probably a hardware problem. Or maybe the issue is just a ghost in the machine. Either way, it's not easy to isolate.

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28 days ago

I think option A is the correct answer. Asking the customer to reproduce the issue can help us determine if it's related to the device or the environment.

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Clement

7 days ago

It can definitely help us narrow down whether it's a device or environment issue.

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Lajuana

13 days ago

User 1: I agree, asking the customer to reproduce the issue is important.

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Alecia

13 days ago

I agree, asking the customer to reproduce the issue is important.

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