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Apple Exam SVC-19A Topic 3 Question 77 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 77
Topic #: 3
[All SVC-19A Questions]

You are in the process of isolating a customer issue and have ruled out an environmental or educational cause. You suspect the issue is with the device.

If the issue is with the device software, which of the following are possible causes? (Choose three.)

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Suggested Answer: A

by Gretchen at Oct 20, 2024, 08:11 AM

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Marguerita
10 months ago
I disagree, I believe D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.
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Sylvie
10 months ago
Hmm, I'm leaning towards option B. If an issue can't be reproduced, it's probably a hardware problem. Or maybe the issue is just a ghost in the machine. Either way, it's not easy to isolate.
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Jeannetta
10 months ago
Ha! Replacing an internal component to determine if it's an environmental issue? That's like trying to fix a broken window by changing the curtains. Option C seems a bit off.
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Kami
9 months ago
D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.
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Una
9 months ago
C) Replacing an internal component will determine if the issue is related to environment.
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Justine
10 months ago
B) If an issue cannot be reproduced, it is likely a hardware issue.
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Ellsworth
10 months ago
A) Asking the customer to reproduce an issue can help determine if the issue is with the device.
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Aide
11 months ago
I think A) Asking the customer to reproduce an issue can help determine if the issue is with the device.
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Noelia
11 months ago
I'm not sure, but I feel like option D might be the way to go. Basing conclusions on past experience is a pretty standard troubleshooting method.
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Stanton
11 months ago
I think option A is the correct answer. Asking the customer to reproduce the issue can help us determine if it's related to the device or the environment.
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Brunilda
10 months ago
It's always good to involve the customer in troubleshooting to get more information.
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Luis
10 months ago
I think option A is the best choice for isolating the problem.
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Clement
10 months ago
User 3: I always start troubleshooting by asking the customer to show me the issue.
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Willodean
10 months ago
User 2: Definitely, it helps us narrow down where the problem might be.
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Clement
10 months ago
It can definitely help us narrow down whether it's a device or environment issue.
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Lajuana
10 months ago
User 1: I agree, asking the customer to reproduce the issue is important.
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Alecia
10 months ago
I agree, asking the customer to reproduce the issue is important.
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