Apple Exam SVC-19A Topic 2 Question 69 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 69
Topic #: 2

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, in which problem space does this issue fit?

AEducational opportunity

BUser Data

CEnvironmental

DSoftware

Show Suggested Answer

Suggested Answer: D

by Gail at Aug 07, 2024, 05:16 PM

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Nicholle

2 months ago

I think it's a Software issue, the iPad is not recognizing the iPhone power adapter properly.

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Julene

2 months ago

I believe it's an Educational opportunity, Debra needs to learn the correct power adapter to use.

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Eden

2 months ago

I agree with Charlene, Debra's using the wrong power adapter for her iPad.

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Richelle

3 months ago

Haha, Debra's really in for a shock when she finds out her 'defective' iPad is just fine. All she needs to do is use the right power adapter, not her trusty iPhone one. Rookie mistake!

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Tijuana

2 months ago

Yeah, it's important to always use the right accessories for your devices to avoid issues like slow charging.

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Walker

2 months ago

Yeah, she definitely made a rookie mistake there. Hopefully, she learns from this experience.

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Rodolfo

2 months ago

It's a common mistake, but hopefully she learns from this experience.

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Carri

2 months ago

Debra should have used the correct power adapter for her iPad, not the one meant for her iPhone.

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Gerald

2 months ago

Debra should have used the correct power adapter for her iPad, not the one for her iPhone.

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Kiera

3 months ago

I think D) Software is the answer here. Maybe there's an issue with the iPad's power management software that's causing the slow charging. Debra should try updating her iPad's software.

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Melvin

2 months ago

D) Software

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Alease

2 months ago

C) Environmental

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Esteban

2 months ago

B) User Data

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Nilsa

2 months ago

A) Educational opportunity

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Charlene

3 months ago

I think the issue is in User Data.

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Lelia

3 months ago

C'mon, this is a no-brainer! The problem is clearly in the Environmental space. Debra's using the wrong power adapter, that's why her iPad is charging so slowly.

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Lashaunda

2 months ago

Debra should switch to using the correct iPad power adapter.

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Tarra

2 months ago

Exactly, using the wrong adapter can cause slow charging.

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Berry

2 months ago

Debra needs to use the correct power adapter for her iPad.

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Sharika

2 months ago

D) Software

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Meaghan

2 months ago

C) Environmental

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Meghann

3 months ago

B) User Data

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Marshall

3 months ago

A) Educational opportunity

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Sheridan

4 months ago

The issue definitely fits in the Educational opportunity space. Debra needs to be informed that iPad Pro requires a higher wattage power adapter than the one she's using for her iPhone 6s.

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Margery

2 months ago

Got it, thanks for letting me know. I'll make sure to use the right adapter from now on.

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Verda

2 months ago

No, each device has different power requirements. You need to use the correct power adapter for your iPad Pro to charge efficiently.

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Janet

3 months ago

Oh, I didn't know that. I thought all Apple devices could use the same power adapter.

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Blondell

3 months ago

Debra, the reason your iPad Pro is charging slowly is because you're using an iPhone power adapter, which has a lower wattage than what the iPad Pro requires.

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