Deal of The Day! Hurry Up, Grab the Special Discount - Save 25% - Ends In 00:00:00 Coupon code: SAVE25
Welcome to Pass4Success

- Free Preparation Discussions
Mail Us support@pass4success.com
Location US
Mob_nav_barsMENU

Apple Exam SVC-19A Topic 1 Question 76 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 76
Topic #: 1
[All SVC-19A Questions]

Which of the following gestures should be avoided when welcoming a customer? (Choose two.)

Show Suggested Answer Hide Answer
Suggested Answer: A, B

by Aliza at Sep 13, 2024, 06:36 PM

Limited Time Offer

25%

Off

Get Premium SVC-19A Questions as Interactive Web-Based Practice Test or PDF

Contribute your Thoughts:

Submit Cancel
Marsha
5 months ago
Standing straight? What is this, military school? I thought customer service was all about being laid-back and casual. Guess I'm doing that wrong too.
upvoted 0 times
Sol
3 months ago
User 3: I agree, body language plays a big role in customer service.
upvoted 0 times
...
Teri
3 months ago
User 2: Yeah, it's all about making a good first impression.
upvoted 0 times
...
Alexis
4 months ago
User 1: Standing straight is important to show respect and professionalism.
upvoted 0 times
...
...
Elvis
5 months ago
I disagree. Making eye contact and standing straight are more important to show attentiveness and confidence.
upvoted 0 times
...
Sharmaine
5 months ago
I agree with Nydia. Those gestures can make the customer feel unwelcome.
upvoted 0 times
...
Linn
5 months ago
Opening hands? That's just begging the customer to take advantage of me. I'm keeping my hands in my pockets where they belong.
upvoted 0 times
Chantell
4 months ago
I agree, opening hands can be seen as too eager or vulnerable.
upvoted 0 times
...
Jaime
4 months ago
D) Opening hands
upvoted 0 times
...
Martin
4 months ago
C) Making eye contact
upvoted 0 times
...
Kristin
4 months ago
That's a good point, keeping your hands in your pockets can also show confidence and control.
upvoted 0 times
...
Kami
4 months ago
E) Standing straight
upvoted 0 times
...
Sherita
4 months ago
B) Fidgeting
upvoted 0 times
...
Leigha
4 months ago
A) Folding arms
upvoted 0 times
...
...
Linwood
5 months ago
Oh, come on! Fidgeting is like my natural state of being. How else am I supposed to look energetic and enthusiastic? This is outrageous!
upvoted 0 times
...
Abraham
5 months ago
Making eye contact? But how else am I supposed to assert my dominance and make the customer feel intimidated? This test is clearly rigged.
upvoted 0 times
Elizabeth
4 months ago
B) Fidgeting
upvoted 0 times
...
Kirk
5 months ago
A) Folding arms
upvoted 0 times
...
...
Anisha
5 months ago
Folding arms? Really? I thought that was the ultimate power move when greeting customers. Guess I've been doing it wrong all this time.
upvoted 0 times
Krystina
4 months ago
B) Fidgeting
upvoted 0 times
...
Alfred
4 months ago
A) Folding arms
upvoted 0 times
...
...
Nydia
5 months ago
I think folding arms and fidgeting should be avoided.
upvoted 0 times
...

Save Cancel