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Apple Exam SVC-19A Topic 1 Question 76 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 76
Topic #: 1
[All SVC-19A Questions]

Which of the following gestures should be avoided when welcoming a customer? (Choose two.)

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Suggested Answer: A, B

by Aliza at Sep 13, 2024, 06:36 PM

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Marsha
4 months ago
Standing straight? What is this, military school? I thought customer service was all about being laid-back and casual. Guess I'm doing that wrong too.
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Sol
2 months ago
User 3: I agree, body language plays a big role in customer service.
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Teri
2 months ago
User 2: Yeah, it's all about making a good first impression.
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Alexis
3 months ago
User 1: Standing straight is important to show respect and professionalism.
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Elvis
4 months ago
I disagree. Making eye contact and standing straight are more important to show attentiveness and confidence.
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Sharmaine
4 months ago
I agree with Nydia. Those gestures can make the customer feel unwelcome.
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Linn
4 months ago
Opening hands? That's just begging the customer to take advantage of me. I'm keeping my hands in my pockets where they belong.
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Chantell
3 months ago
I agree, opening hands can be seen as too eager or vulnerable.
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Jaime
3 months ago
D) Opening hands
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Martin
3 months ago
C) Making eye contact
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Kristin
3 months ago
That's a good point, keeping your hands in your pockets can also show confidence and control.
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Kami
3 months ago
E) Standing straight
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Sherita
3 months ago
B) Fidgeting
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Leigha
3 months ago
A) Folding arms
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Linwood
4 months ago
Oh, come on! Fidgeting is like my natural state of being. How else am I supposed to look energetic and enthusiastic? This is outrageous!
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Abraham
4 months ago
Making eye contact? But how else am I supposed to assert my dominance and make the customer feel intimidated? This test is clearly rigged.
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Elizabeth
3 months ago
B) Fidgeting
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Kirk
4 months ago
A) Folding arms
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Anisha
4 months ago
Folding arms? Really? I thought that was the ultimate power move when greeting customers. Guess I've been doing it wrong all this time.
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Krystina
3 months ago
B) Fidgeting
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Alfred
3 months ago
A) Folding arms
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Nydia
4 months ago
I think folding arms and fidgeting should be avoided.
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