Apple Exam SVC-19A Topic 1 Question 65 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 65
Topic #: 1

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, in which problem space does this issue fit?

AEducational opportunity

BUser Data

CEnvironmental

DSoftware

Show Suggested Answer

Suggested Answer: D

by Ryan at Jun 21, 2024, 03:33 PM

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Alba

4 months ago

I didn't realize the power adapter mattered. I'll try using the correct one.

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Rupert

4 months ago

It's definitely not a software issue.

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Jacklyn

4 months ago

Yeah, Debra should use the correct iPad power adapter.

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Lelia

4 months ago

I think the issue is with the power adapter.

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Reid

4 months ago

The answer is definitely A) Educational opportunity. Debra needs to understand the power requirements of her iPad Pro versus her iPhone 6s.

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Delfina

3 months ago

The issue is not related to the environment, it's about the power source.

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Evangelina

3 months ago

C) Environmental

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Donte

4 months ago

Debra should learn about using the correct power adapter for her devices.

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Freida

4 months ago

A) Educational opportunity

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Dylan

4 months ago

It's not about user data, it's about the power adapter compatibility.

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Ronald

4 months ago

B) User Data

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Chu

4 months ago

Debra needs to understand the power requirements of her iPad Pro versus her iPhone 6s.

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Ling

4 months ago

A) Educational opportunity

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Shanice

4 months ago

I'd say this is an 'Educational opportunity' all right. Gotta teach Debra the importance of using the right power adapter for her devices.

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Margret

5 months ago

Haha, Debra's gotta learn to read the fine print on those power adapters! Rookie mistake, but an easy fix.

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Annamaria

4 months ago

She just needs to use the correct power adapter for her iPad, problem solved.

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Carry

4 months ago

Debra should have checked the power adapter compatibility before assuming her iPad is defective.

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Aja

5 months ago

Ah, it's clear the issue is with the power adapter, not the iPad itself. The iPhone 6s can handle the lower wattage, but the iPad Pro needs a higher-powered adapter.

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Francesco

4 months ago

User 2

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Tyra

4 months ago

User 1

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