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Apple Exam SVC-19A Topic 1 Question 64 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 64
Topic #: 1
[All SVC-19A Questions]

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

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Suggested Answer: A

by Kristine at Jun 01, 2024, 06:39 AM

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Ahmed
8 months ago
I'd go with D. You'd have to be a real troubleshooting genius to not rely on past experience!
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Luther
7 months ago
D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.
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Paola
7 months ago
A) Asking the customer to reproduce an issue can help determine if the issue is with the device.
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Dylan
8 months ago
C is a bad option. Replacing a component won't tell you anything about the environment.
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Skye
8 months ago
D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.
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Skye
8 months ago
A) Asking the customer to reproduce an issue can help determine if the issue is with the device.
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Roosevelt
8 months ago
D is the best answer. Leveraging past experience is a key part of systematic troubleshooting.
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Chu
7 months ago
D) Basing a conclusion on past experience with similar issues is a proven troubleshooting method.
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Dulce
7 months ago
B) If an issue cannot be reproduced, it is likely a hardware issue.
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Hoa
8 months ago
A) Asking the customer to reproduce an issue can help determine if the issue is with the device.
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Glory
9 months ago
I disagree, I believe the answer is D.
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Reiko
9 months ago
I think the answer is A.
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Shawnta
9 months ago
B is wrong because an issue not being reproducible doesn't necessarily mean it's a hardware problem. It could be an intermittent software or environmental issue.
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Juliann
9 months ago
I think A is the correct answer. Reproducing the issue helps isolate whether it's a software or hardware problem.
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Sue
8 months ago
It definitely helps in determining if it's a software or hardware problem.
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Hector
8 months ago
I agree, asking the customer to reproduce the issue is important.
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Christiane
8 months ago
Reproducing the issue can definitely help narrow down the cause.
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Trina
8 months ago
It helps determine if it's a device problem or something else.
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Kayleigh
8 months ago
It helps determine if it's a device problem or something else.
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Angelyn
8 months ago
I agree, asking the customer to reproduce the issue is important.
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Lourdes
8 months ago
I agree, asking the customer to reproduce the issue is important.
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