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Apple Exam SVC-19A Topic 1 Question 60 Discussion

Actual exam question for Apple's SVC-19A exam
Question #: 60
Topic #: 1
[All SVC-19A Questions]

Leigh states that her MacBook Pro (Retina, 15-inch, Mid 2015) does not recognize the SD card she brought with her. You have her reproduce the issue and discover that she is properly inserting the card. However, it is not recognized by Photos or Image Capture. What question should you ask next to isolate the issue to hardware?

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Suggested Answer: C

by Aileen at Apr 21, 2024, 07:20 AM

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Ruth
11 months ago
I'm not sure about the answer. Can somebody explain why dented cases are more relevant in case notes?
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Detra
11 months ago
I believe D is also a good option. A big ding could indicate that the case was dropped or thrown.
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Christa
11 months ago
I agree with User 1. C seems to be the best description for cosmetic condition in case notes.
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Corazon
11 months ago
I think the answer is C. It mentions a significant dent suggesting impact.
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Dominga
12 months ago
B) Badly dinged in addition to crack
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Cathrine
12 months ago
A) Case is dented like it was dropped
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Kenda
12 months ago
D) Big ding; probably dropped or thrown
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Lenita
12 months ago
C) Significant dent in lower right corner suggests impact
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