Apple Exam SVC-19A Topic 1 Question 59 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 59
Topic #: 1

Please refer to the following information to answer the questions on the right.

Debra has brought her iPad Pro to you for troubleshooting. She has been experiencing very slow charging of the battery and says the only way she can get a full charge is to leave the iPad alone for more than 12 hours.

She brought in an Apple Power adapter and Lightning to USB cable. When you examine the power adapter, you notice that it is an iPhone power adapter not an iPad power adapter. You also noticed she was using an iPhone 6s while waiting to see you. Debra thinks her iPad is defective because her iPhone has no issue charging with this power adapter and cable.

Based on the information Debra provided, in which problem space does this issue fit?

AEducational opportunity

BUser Data

CEnvironmental

DSoftware

Show Suggested Answer

Suggested Answer: D

by Willow at Apr 14, 2024, 10:45 PM

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Vernell

5 months ago

It could be a combination of both User Data and Software, as the iPad may not be communicating properly with the power adapter.

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Ressie

5 months ago

I'm leaning towards Educational opportunity as the iPad may not be getting the optimal power it needs to charge.

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Corazon

5 months ago

I disagree, I believe it falls under Software issue because the iPad is not recognizing the power adapter correctly.

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Cristen

5 months ago

I think the issue is related to User Data.

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Bernardine

5 months ago

I feel like it's an Educational opportunity for me to learn more about my devices.

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Margery

6 months ago

I think it could be related to the power adapter being used.

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Dacia

6 months ago

I disagree, I believe it's more of a Software issue.

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Penney

7 months ago

I think the issue definitely falls under User Data.

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Zona

7 months ago

Alright, let's get serious here. I think the key thing to focus on is that the iPad is charging slowly, even with the 'wrong' adapter. That suggests the issue is more about the power delivery than the device itself. So I'm definitely going with C) Environmental.

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Chau

7 months ago

Ha! Yeah, that's a good point. I bet she's one of those people who thinks all Apple products are interchangeable. Like, 'an adapter's an adapter, right?' *rolls eyes*

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Arthur

6 months ago

D) Software

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Mica

6 months ago

B) User Data

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Skye

7 months ago

You know, I'm kind of surprised Debra didn't realize the power adapter was for an iPhone and not an iPad. That seems like a pretty basic thing to overlook. Maybe she's not as tech-savvy as she thinks she is.

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Meaghan

7 months ago

I don't know, I'm a little skeptical about that software answer. If the iPhone is charging just fine with the same adapter, then it seems unlikely to be a software issue on the iPad specifically. I'm sticking with C) Environmental.

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Dortha

7 months ago

I agree, the power adapter seems to be the culprit here. But I'm wondering if it could also be a software issue, maybe something related to the battery management on the iPad. What do you guys think?

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Lyla

8 months ago

Hmm, this seems like a pretty straightforward troubleshooting question. I'm leaning towards the answer being C) Environmental, since the issue appears to be related to the power adapter she's using, which is not the one designed for the iPad.

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