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Exam SVC-19A Topic 1 Question 57 Discussion
Apple Exam SVC-19A Topic 1 Question 57 Discussion
Actual exam question for Apple's SVC-19A exam
Question #: 57
Topic #: 1
[All SVC-19A Questions]
How would you define a "positive no" to a co-worker?
A
Lead with a positive then switch to a negative, such as, ''Definitely not.''
B
It's leading with ''no'' and not engaging in any further conversation with the customer.
C
It is a way to correct a customer by informing them of what you can do.
D
You say no with a positive voice inflection.
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D
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Mar 09, 2024, 03:50 PM
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Tish
9 months ago
I agree with that question. Understanding the specific scenarios can help us pinpoint the cause of the dropped calls.
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Casie
9 months ago
D) Could you please tell me about the situations when your iPhone drops calls?
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Kirk
9 months ago
That's a valid point. It could help us identify if the issue is related to the phone's connection strength while moving.
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Veronica
9 months ago
B) Do you find that you are driving in a car when these dropped calls occur?
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Richelle
9 months ago
I think that's a good question to ask. It could give us more insight into the overall performance of the phone.
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Billy
9 months ago
A) How is the rest of your experience with the iPhone, aside from the dropped calls?
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Laticia
9 months ago
Sure, it usually happens when I'm on the highway or in a remote area with poor signal.
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Moon
10 months ago
D) Could you please tell me about the situations when your iPhone drops calls?
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Isabelle
11 months ago
Yes, actually most of the time I am on the road when it happens.
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Leslee
11 months ago
B) Do you find that you are driving in a car when these dropped calls occur?
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Rosenda
11 months ago
Well, I love everything else about it, just these dropped calls are annoying.
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Nilsa
11 months ago
A) How is the rest of your experience with the iPhone, aside from the dropped calls?
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Tish
9 months agoCasie
9 months agoKirk
9 months agoVeronica
9 months agoRichelle
9 months agoBilly
9 months agoLaticia
9 months agoMoon
10 months agoIsabelle
11 months agoLeslee
11 months agoRosenda
11 months agoNilsa
11 months ago