Apple Exam SVC-19A Topic 1 Question 54 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 54
Topic #: 1

You suspect that the issue Darla describes is a result of how she is using her iPhone. Which of the following is an empathetic and supportive closed question to ask?

AWhy didn't you review the iPhone User Guide before you tried to use your phone?

BDo you realize how you are using the iPhone is causing your issue?

CThat is not the correct way of using the iPhone; do you need a demonstration?

DDo you mind if I show you a couple of ways I learned to use the iPhone?

Show Suggested Answer

Suggested Answer: A

by Ilene at Dec 22, 2023, 11:11 PM

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