Apple Exam SVC-19A Topic 1 Question 37 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 37
Topic #: 1

Joanna is not convinced that taking ESD precautions makes any difference in repair quality. She states, ''If Apple was really serious about ESD precautions, they would not instruct customers to simply touch metal before replacing customer-installable parts.''

Which of the following is the correct response to this statement?

ACustomers can complete these part replacements more quickly, reducing the chance of ESD damage.

BCustomers are more likely to understand ESD precautions than technicians are.

CCustomers replace far fewer parts than service technicians.

DCustomers are more careful because it is their own device.

Show Suggested Answer

Suggested Answer: B

by Rasheeda at Dec 12, 2022, 05:43 PM

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