Apple Exam SVC-19A Topic 1 Question 34 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 34
Topic #: 1

Select the best response to the following customer statement:

''My iPhone sparked when I tried to sync it.''

ASounds like you have a damaged sync cable. If the cable is damaged sparking can happen.

BI want to make sure we get a complete history of this issue. May I ask some specific troubleshooting questions?

CAre you sure you know how to sync an iPhone to a computer properly?

DAll electronics can make sparks, you must be experiencing static electricity.

Show Suggested Answer

Suggested Answer: B

by Cyril at Oct 16, 2022, 08:09 PM

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