Apple Exam SVC-19A Topic 1 Question 27 Discussion

Actual exam question for Apple's SVC-19A exam

Question #: 27
Topic #: 1

In the systematic troubleshooting approach, which of the following statements is true about isolating an issue?

AAsking the customer to reproduce an issue can help determine if the issue is with the device.

BIf an issue cannot be reproduced, it is likely a hardware issue.

CReplacing an internal component will determine if the issue is related to environment.

DBasing a conclusion on past experience with similar issues is a proven troubleshooting method.

Show Suggested Answer

Suggested Answer: A

by Elza at May 29, 2022, 06:43 AM

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