Apple Exam MAC-16A Topic 1 Question 62 Discussion

Actual exam question for Apple's MAC-16A exam

Question #: 62
Topic #: 1

A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

AStartup from OS X Recovery and choose the Get Help Online option.

BStartup from an OS X Install DVD and choose the Get Help Online option.

CIn order to use Safari, the customer will have to restore the hard disk from a Time backup.

DShe must first install OS X on an external disk, then use Safari to search Apple Support articles.

Show Suggested Answer

Suggested Answer: C

by Ronald at Jul 13, 2024, 09:56 PM

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Velda

6 months ago

C is obviously wrong. Restoring from a Time backup? That's like trying to bake a cake with a toaster oven. Good luck with that.

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Celeste

6 months ago

B might work, but who has an OS X install DVD lying around these days? I'd be digging through my junk drawer for hours trying to find it.

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6 months ago

A is the correct answer. Getting help online from the OS X Recovery mode is the quickest way to troubleshoot this issue.

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Stacey

6 months ago

No, I haven't. I'll give that a try. Thanks!

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Jamie

6 months ago

Have you tried starting up from OS X Recovery and choosing the Get Help Online option?

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Denise

6 months ago

That makes sense, it's the quickest way to access Apple Support articles.

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Kristofer

6 months ago

A) Startup from OS X Recovery and choose the Get Help Online option.

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