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Apple Exam MAC-16A Topic 1 Question 51 Discussion

Actual exam question for Apple's MAC-16A exam
Question #: 51
Topic #: 1
[All MAC-16A Questions]

A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

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Suggested Answer: C

by Zona at Mar 10, 2024, 12:11 AM

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Erasmo
7 months ago
I think C) and D) are definitely not the right options. They involve unnecessary steps.
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Beula
7 months ago
Option B) requires an OS X Install DVD, which might not be readily available.
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Claudia
7 months ago
But what about option B)? Wouldn't that work as well?
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Louis
7 months ago
I agree with Beula. It's the quickest way to access Apple Support articles.
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Beula
7 months ago
I think the answer is A) Startup from OS X Recovery and choose Get Help Online option.
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Nohemi
8 months ago
That could work too, as long as she can access Safari to search for the Apple Support articles.
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Eleonore
8 months ago
Or maybe she could try option D) by installing OS X on an external disk first.
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Brock
8 months ago
In that case, I guess she could try option B) Startup from an OS X Install DVD and choose the Get Help Online option.
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Laurel
8 months ago
But what if she doesn't have the OS X Recovery disk?
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Nohemi
9 months ago
I agree with Brock, that sounds like the most efficient way to search for the support articles.
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Brock
9 months ago
I think the answer is A) Startup from OS X Recovery and choose the Get Help Online option.
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