Appian Exam ACA100 Topic 2 Question 18 Discussion

Actual exam question for Appian's ACA100 exam

Question #: 18
Topic #: 2

A team of employees manages invoice processing and payments for their organization.

Each day, the team receives invoices via email. The team reviews the invoices, sends payments, and logs the payments manually in a shared spreadsheet.

Where is the best opportunity for automation in this manual process?

ALeverage Robotic Process Automation (RPA) to help the employees send thank you messages to the originating organizations as soon as the invoices are received

BCreate a process that sends the team a task to input the information upon receipt of the initial invoice

CCreate a macro that reduces the number of clicks required to enter payment information, and embed the macro into the shared spreadsheet

DLeverage Optical Character Recognition and workflow tools to intake and review the invoices for accuracy upon receipt, then process payments or prompt employees to research

Show Suggested Answer

Suggested Answer: D

The best opportunity for automation in the manual process described is to leverage Optical Character Recognition (OCR) and workflow tools. OCR can automatically extract data from the invoices received via email, and the workflow tools can automate the review process, checking the data for accuracy, processing payments, and prompting employees only when exceptions are found.

OCR and Workflow Tools Overview:

OCR technology converts the text in scanned documents or images into machine-readable data, which can be automatically processed.

Workflow tools in Appian can then route the extracted data through a series of steps, automating tasks like data entry, validation, and payment processing.

Automating these steps reduces manual effort, minimizes errors, and ensures that invoices are processed more efficiently.

Why Not Other Options?:

A . Robotic Process Automation (RPA) for thank you messages: This is a less critical part of the process and does not significantly reduce manual work.

B . Creating a task for manual input: This still involves manual data entry, which does not fully utilize automation potential.

C . Macro in the shared spreadsheet: This provides minimal automation and doesn't address the root of the problem, which is manual data entry.

References:

Appian Documentation on OCR Integration: OCR in Appian

Appian Workflow Automation Guide: Automating Processes in Appian

By using OCR and workflow tools, the organization can significantly reduce manual processing time and increase the accuracy of invoice handling.

by Thurman at Feb 08, 2025, 12:41 AM

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Charlene

4 days ago

I agree with Janine. Using OCR and workflow tools can help streamline the process.

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Janine

6 days ago

I think the best opportunity for automation is option D.

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Wilbert

7 days ago

Definitely D. Automating the invoice intake and review process is the best way to streamline this workflow.

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